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The Great Mondays Radio Show. Employee Empowerment Secrets by a Chief Executive Officer. Episode 11. Your host, Josh Levine, talks with the Founder and CEO of Costa Rica's Call Center Richard Blank. Josh Levine is an educator, designer, and best-selling author, but above all, he is on a mission to help organizations design a culture advantage. His new book Great Mondays: How to Design a Company Culture Employees Love, will be published in 2018 by McGraw-Hill Education, and presents the framework and tools business leaders need to understand, design, and manage their own culture. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsourcing company. CRCC's bilingual crew is capable of handling any size BPO while offering expansion or staying in contact with customers without stress or added time to hire and train telemarketers yourself. Costa Rica's Call Center personally trains different call centers across Central America. For more than 15 years Josh has helped build culture-driven brands and as Principal of Great Mondays continues his work with tech and social enterprise organizations. He is best known for helping found the non-profit Culture LabX, and as its executive director has overseen it grow into an international community. Josh is sought after for his inspiring and educational keynotes, that not only reveal new insights, but inspire new action. His highly entertaining and accessible writing has been featured in Forbes, Huffington Post, Fast Company, and Design Management Journal. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #greatmondayradio https://youtu.be/UvMqtEikICg

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We work with established tech partners such as Plantronics, Poly, Polycom, Sennheiser, Vonage, RingCentral, Microsoft, EPOS, Yealink, Konftel, Jabra. Want to have a smooth hybrid or remote working experience? At Global Teck Worldwide we can help ensure that your work from home or office environment has the right gear to get the job done right. Not sure which devices are best for your work requirements? Got a noisy office and you are looking for a hard-to-find tech device? We are passionate about providing you with the best hands-free wireless, Bluetooth, speakerphones, and webcams to make your work from home experience the best that technology has to offer. We go beyond giving you the top reliable gadgets for your professional needs whether you are working from home or returning to the office. We also are committed to providing you with the optimum service that you deserve. Since 2002, Global Teck Worldwide has provided affordable, high-quality communications equipment and services to organizations large and small. Now, we've evolved with the times as we also providing your personal gadget needs for remote working. Does your business suffer from the internet going down periodically? We can provide you a no-obligation fast quote with solutions that can mitigate that problem. Our team has passed rigorous factory training and holds various industry certifications. This guarantees that you always speak talk with knowledgeable tech specialists who will understand your requirements and provide you with the best solutions. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. 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Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278 This podcast is mostly devoted to personal development and leadership coaching. The host is Dr. Katrina Burrus. She is a First Master Certified Coach from the International Coaching Federation in Switzerland and founding Board Member for ICF Switzerland. She has served as an adjunct professor to several universities and speaks around the world on the topics of leadership coaching and Global Nomadic leadership and has been working as an executive coach for global leaders since 1994. Excellent Executive Coaching podcast will examples of leadership coaching issues and challenges. Excellent Executive Coaching will provide leadership coaching tips, strategies and resources that can resolve leadership issues. The Excellent Executive Coaching podcast is a platform of discussion and a source of knowledge sharing between professional coaches and leaders. It promotes continued education for executive coaches and leaders around the world. You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique? Welcome to the Excellent Executive Coaching podcast. This program is all about helping you thrive in the most challenging coaching situations. Our aim is to support you in bringing your coaching to the next level. You are a Leader and you want to… Announce a challenging restructuring plan and would like to review how best to communicate your message to key stakeholders internally and externally Build a high performing team that is aligned to the organization’s goals Get off the treadmill and feel motivated and energized again Excel after a promotion or in your new role and want to create your strategy, develop your alliances, your team and help you and your team to thrive in your new environment Leverage your experience abroad and thrive in your new position when you repatriate Learn to better use your strengths and develop areas that could be your derailment in time You are a HR partner or Leadership Development professional and you want to… Conceive of a leadership development program throughout your organization Prepare your managers and leaders for organizational change Develop your leaders for the next level The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. 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It is for you to succeed in reaching your goals while finding more meaning in what you do. We want you to prosper and learn in a period of transition. We can help you thrive in a challenging situation and support you in bringing your profession to the next level whether you are new to the business or already an expert professional. Our research-based approach allows us to customize the coaching methodology to the leader’s specific needs whether you are a leader, HR partner, learning professional Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching. http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, MCC, BCC. These videos are about helping you thrive through some of the most challenging coaching and leadership situations. If you are a coach, leader, manager, entrepreneur, and HR manager, these videos are for you. TOPICS DISCUSSED Change - Leadership Development, Conflict Management, Coaching difficult cases, Career transition, Becoming a Thought Leader, Strategy and Visioning, Team building, On-Boarding into a new position. We invite you to join us and learn about resources, strategies, and tactics that will bring you from where you are to where you want to be. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. 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Diversified Game is where experts, entrepreneurs give their best advice in business. Hosts Kellen "Kash" Coleman. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation. Diversified Game was started in 2018, friends and business partners of Kellen Coleman, decided to take their candid conversations about diversity and inclusion culture into an audio format to share with more people. Combining that with their love of entrepreneurship, business & self-development and you have the love child of era-relevant thoughts and content. DG is to show new and seasoned a new way to Get The Game and Earn Some Money to inspire the next generation. Diversified Game is a Business Podcast & YouTube Show with🎙@kellenkash — diversity | entrepreneurship | inclusion The goal is to inspire, teach, and show you how to win with starting your business, finding your purpose simply put "I just wanna give you the Game". We post interviews with entrepreneurs and multi-millionaires weekly. Global Entrepreneurs, Diversity, Startups, Business, Forex, Africa businesses, entrepreneurship, International Travel, News and more. August 12th 2022. RICHARD BLANK GIVES THE GAME ON COSTA RICAN CALL CENTER SERVING BUSINESSES Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #Diversifiedgamepodcast https://youtu.be/4Hi7ab5Rc6M

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Innovation in compliance brings you interviews with industry leading experts who are changing the way practitioners approach compliance. Host Tom Fox, the Compliance Evangelist and Voice of Compliance is driving the conversation about compliance into the 2020s and beyond with his focus on innovations for the compliance practitioner and the compliance profession. If you want to learn how to bring business solutions to compliance problems to more fully operationalize compliance, this is the podcast for you. The Compliance Podcast Network is the only channel dedicated to all forms of anti-corruption, anti-money-laundering and export control compliance. In this episode, I visit with Richard Blank, founder and CEO of Costa Roca Call Center on how he learned the business from the ground up, soft communication skills, effective, engaged training and the value of a VA. 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To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness. BPO Telemarketing Outsource Company Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it’s for overflowing and answering service,” he explains. Every one of Costa Rica’s Call Center’s agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties. Nearshoring and Outsourcing Tom asks why Richard chose Costa Rica for a BPO center and what’s the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica’s ideal location, and that it’s a democratic society with no standing army. In addition, the country’s literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism. The Innovation in Compliance Podcast Network Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #innovationincompliancepodcast https://youtu.be/Ttqqjxl5NQw

Welcome to Choppin with Fire, nominated by the 2022 Podcast People's Choice awards as the best business podcast. We are glad you are here and look forward to providing quality content that helps everyone to "chase their own dreams!"Our podcast covers a variety of topics that include: Self-development, entrepreneurship, investing in crypto, & other topics that surround providing the right tools to see success. We are blessed for the overwhelming support of our fans and look forward to feedback to continue to chase our dream of being 2 gentlemen that add value to everyone we are able to talk to.A huge thank you to our loyal listeners and to the sponsors that help us to keep creating quality content!!! This week we invite a guest that has a wealth of entrepreneurial experience and a whole diverse amount of charisma. Richard Blank is the CEO of a Costa Rica call center. We all have our opinions on call centers, however; Richard brings a different level to the playing field with respect to call centers. Tune into this week's episode as we smash the pre-conceived connotations of call centers and educate on his journey within entrepreneurship. Quiet Voice Fearless Mind On Quiet Voice Fearless Mind we help inspire introverts through powerful conversations Welcome to Choppin with Fire, nominated by the 2022 Podcast People's Choice awards under the category of best business podcast. We are glad you are here and look forward to providing quality content that helps everyone to "Chase Their Own Dreams!" Our podcast covers a variety of topics that include self-development, entrepreneurship, smart investment strategies focused on cryptocurrency, & other topics that surround providing the right tools to see success. We are blessed for the overwhelming support of our fans and look forward to feedback to continue to chase our dream of being 2 gentlemen that add value to everyone we can talk to. Dustin Steffey Dad/Owner/Influencer/Dr./Host Originally from Gardnerville, NV, Dustin decided to advance his knowledge in business by attending the University of Nevada, Reno. Upon completion of his undergraduate, he graduated with a B.S. Degree in business emphasizing in Management and Marketing. Dustin took the experience from that degree and furthered his education graduating with an MBA emphasizing in sports management from Tiffin University. After completion of his MBA he wanted to become a Doctor in the field of Business attending University of Phoenix to receive his Doctorate Degree in Organizational Leadership. He spent his time in his doctorate studying behaviors of people with an emphasis on the millennial generation. Today, he strives to help others create financial success by helping to teach techniques learned in his studies and by the experience he has learned from others he has surrounded himself around. He is grateful for the opportunity to help others see their own potential and success and looks forward to ensuring that the podcast is successful and our chop nation listeners are able to take golden nuggets from our interviews and learned experiences. Dustin has been featured in the following media: *Your Freedom Podcast *Sarcasm and Orgasms Podcast *The Worthy Physician Podcast *Article in Journal of Leadership Studies Top 100 Up and Coming Business Entrepreneurs *KTVN News Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #choppinwithfire https://youtu.be/GfuYtr3dkt0

Here at Changing the Sales Game we believe in community and a win/win philosophy. Both the prospect/client and you need to win or it’s the sale should not take place. All your sales efforts should come from a place of love, care, and respect. No sleazy, sales approaches here.But the problem is that most sales processes don’t work because they teach transactional, money driven solutions versus deep, relationship based, mutually profitable connections. Changing the Sales Game. Hosted by Connie Whitman. Beyond the bottom line. Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot a potential problem. This means listening and focusing on the person you are working with, even if it’s on zoom. Connie Whitman knows sales. Heart-Centered Sales Leader will help you tighten the gap between you and your customer. Listen in for tips on how to become a trusted team member with resources, answers and ideas to solve the challenges they face, you’ll be happy you did. I'm a wife, proud hockey mom, entrepreneur, and have my own sales training business. Known for her high-energy, passionate, and enthusiastic approach to teaching and coaching, Connie Whitman has been the CEO of Whitman & Associates, LLC for 20+ years helping ambitious business owners, leaders and sales teams build powerhouse organizations. A #1 International Best-Selling author of her book ESP (Easy Sales Process): 7-Steps to Sales Success, speaker, podcast host, and influencer, Connie’s inspired teaching, transformational tools and content ensure that business owners and salespeople grow their revenue streams through enhanced communication skills. As a podcast host, she is thrilled to share inspiring content on her two weekly, international podcasts the “Heart-Centered Sales Leader,” and “Enlightenment of Change.” Creating true success in sales is creating real solutions for your clients. Product knowledge is great but relationships, and understanding your client’s goals will help you stand out from the crowd. You’ll be able to anticipate their future needs and troubleshoot any potential problems. This means listening and focusing on the person you are working with, even if it’s on zoom. Check Out These Highlights: I love speaking about sales and communicating effectively with our prospects and clients. Of course, there is another side to sales which is sales support. Often that support comes through back-office staff and call center folks. I believe we really do need a team of people to be able to stay on top of all the new technology, real client engagement, and providing deliverables as promised. So how do we build behind-the-scenes support? Glad you asked! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #changingthesalesgame https://youtu.be/xlsbUUtl3j8

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