At RCH our mission statement is "To provide exceptional, memorable hospitality by meeting or exceeding guest expectations and creating an environment in our hotels where our guests, as well as our employees, refer to our hotels as their "home away from home". This applies to every aspect of what we do. We never lose sight of our core purpose: to make every guest's stay as enjoyable and trouble free as we possibly can, and to address and put right any problems they might encounter during their visit. In short, RCH is all about "service, service, service!"
