Charter Communications poor customer service almost killed me when they cancelled my phone service during the most important crisis of my life â after being diagnosed with diabetes and a blood sugar level at 441. I could not call out, nor could my wife contact me that week during the day to see if I was alive. Poor customer service can be deadly. In my wifeâÂÂs original order she asked ONLY for the cable to be changed â NOT the Internet or the phone service â the request was to just take out the premium channels. I reconfirmed the request with Charter throughout the week in more than a half dozen phone calls from a borrowed cell phone. I was assured that the telephone service would be restored immediately â it has not. Where do I turn for the pain and suffering Charter Communications has caused me?! Charter "customer service" told me the phone service would be on immediately that day. I waited ... and waited ... and waited too long and believed what I was told. I trusted the wrong people. Charter Communications is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states, including where I live in Johnson City, TN. -
