On the night of Christmas Eve, a Grand Rapids, Michigan boy is growing bitterly skeptical of the existence of Santa Claus. As he struggles to sleep, he is roused by the arrival of a steam locomotive on the street outside his home, and dons his robe to investigate, tearing the robe's pocket as he retrieves it. Outside, the train's conductor (Tom Hanks) introduces the train as the Polar Express, bound for the North Pole. The boy initially declines to board, but jumps aboard the train as it pulls away. In a passenger car, he befriends a spirited and amicable girl, and a condescending know-it-all. The train stops to pick up an impoverished child, Billy, who also declines to board; Billy changes his mind, and the boy applies the emergency brake to allow him to catch up to the train, much to the conductor's chagrin. As Billy sits alone in the train's rear dining car, hot chocolate is served in the passenger car, and the girl saves her hot chocolate for Billy. As she and the conductor cross to the dining car, the boy notices she left her ticket behind unpunched, but loses hold of the ticket between the cars when he attempts to return it. The ticket reenters the passenger car, but not before the conductor notices its absence and escorts the girl back to the rear car
