Smells Like Money Podcast. The DooDoo Diva's special show! "Call Me, OK?"
the Doo Doo Diva has been spreading her knowledge through episodes for over a year now. With an impressive itinerary of guests, The Smells Like Money podcast discussed a wide range of topics, from navigating demographic pools to understanding your clientele. Listen to the latest episode in the playlist below.
Listen to this latest episode of “The DooDoo Diva's Smells Like Money Podcast” Season 3 Episode #10. Richard Blank talks about how call centers are essential in building businesses and how this can be applied in the Wastewater Infrastructure Industry. He starts by stating that the first thing to alleviate getting unlikely experiences for a small company as well as a medium size company is that the company should do more voice support instead of non-voice support, because if you're just pressing buttons or filling out a form, it can raise temperature levels and frustration. Richard also states that it's very easy to retain a client, to get a referral and maybe even upsell.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
