Michael Kerr is also the author of 8 books, including "The Jerk-Free Workplace: How You Can Take the Lead to Create a Happier, More Inspiring Workplace," "The Humor Advantage: Why Some Businesses Are Laughing All the Way to the Bank," and "Hire, Inspire, and Fuel Their Fire: How to Recruit, Onboard, and Train New Employees to Live Your Culture Out Loud."
Culture Leadership Interview with the Inspiring CEO Richard Blank. I had a rich, inspiring conversation with Richard Bank, the CEO of Costa Rica Call Centers. Our wide-ranging conversation delved into several aspects of authentic leadership, communication skills, and inspiring workplace culture. Great insights, great gems for any culture leader that wants to be more intentional about their culture and lead with humility, heart and humor.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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https://youtu.be/8lxTs__6K-E?si=08tsS4-wgY0Oz6zd
