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Metricnet.com - Customer Satisfaction is a measurement of the ratio between the perceived benefits of a service and the customer’s expectations, multiplied by importance to the customer

MetricNet (www.metricnet.com), a leading source of online benchmarks and a pioneer in desktop support, service desk, and call center benchmarking.

MetricNet, a global leader in IT Benchmarking, is pleased to offer a comprehensive Desktop Support Benchmark.

MetricNet (www.metricnet.com) offers a range of Call Center benchmarks to meet your specific requirements. Key Performance indicators (KPIs) have the biggest impact on call center quality and cost.

From 30 plus years of benchmarking experience and more than 1,000 Service Desk benchmarks, MetricNet (www.metricnet.com) has developed a proprietary technique called Dynamic Peer Group SelectionTM that ensures a fair and accurate benchmark of your Service Desk.

MetricNet.com's desktop support benchmark is the most comprehensive benchmark in the industry, and includes more than 30 Key Performance Indicators.