Top three takeaways on Inside BS Show with Richard Blank. B2B expert in telemarketing.Dave Lorenzo: All right, Richard, take a second and think of three things we should take away from our time together. Three things we want people to remember from our conversation today, while you're doing that, I wanna remind folks that we're brought to you by St. Draki corporate advisors. So if you wanna reduce your tax exposure, you gotta give Sindrowski a call.
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It's my gift to you for listening to the show for watching the show. Our guest today is Richard blank. You can call him at Costa Rica's call center eight eight eight two seven one sixty seven fifty eight eight eight two seven one sixty seven fifty. Or you can email him his emails down in the show notes.
All right, Richard, what should, what are folks listening? Are folks watching? What are the three? They should take away from our time together today.
Richard Blank: First thing they should take away is that I'm very grateful for their time. And thank you for listening to the entire podcast. I know a lot of people like short segments, hopefully I kept your attention, but anybody that wants to reach out to me just to say hello, and just to touch base or have any sort of suggestions, be more than willing to take any call and just to say, uh, in to meet some people.
I'm hoping that people after watching us today will see that you can be self confident in what you do. And also you can assist others to become more self-reliant. Success is built on 1 million thank yous. And I believe that like the bricks and the wall behind me in my building, that I built that you're capable of growing.
If you're assisting others. And I've learned that. And I learned that the easy way, not the hard way, because that's how I was raised. And the third thing is if you take these long shots and you take these risks, it can also pay off. I have a beautiful life here. As I mentioned before I collect antiques, I bought a limousine in 1984, Mercedes 300 D for my clients.
And I restored that was able to build out a building for my call center. So all of my dreams have come true. And I think the most satisfying thing that I did was I was true to myself, going back to Philadelphia and being a Spanish major and using that to being where I am today. Obviously I had this vision as a young man that I, that I stuck behind.
Most people quit 80% in, or there's a lot of naysayers that will say don't do it. And these are the ones that love you the most and care about you the most. But you also have to stand. and you have to also have to look at yourself in the nearer every day and what sort of man or woman do you want to see?
And so I had to make sure that I could live with myself and I'm very happy that I made these choices and especially making a choice to be on this podcast today. So, uh, Dave, thank you again in your.
Dave Lorenzo: No, thanks to you deco. Thank you so much. It was a pleasure having you on. I loved having this conversation with you and we're gonna have to have you back again to understand how you built a building and collect antiques in Costa Rica.
Richard Blank: I mean, we didn't even go my micro expression reading
Dave Lorenzo: We'll have I promise we'll have you back. We'll make it a regular segment. Richard Blank was such a pleasure having you on folks. If you wanna reach out to Richard. Let me give you his number one more time. Call him at eight eight eight two seven one sixty seven fifty eight eight eight two seven one sixty seven fifty.
That'll do it for another episode of the inside BS show my thanks to Richard blank for joining us today. We'll be back here again tomorrow with another great interview until then here's hoping you make a great living and live a great life.
Inside BS Show has accepted my invitation to join your audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dave Lorenzo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://youtu.be/1XsmaT8Vnlc
https://getinsidebs.com/how-to-build-a-world-class-call-center-richard-blank-show-95/
https://player.fm/series/inside-bs-with-dave-lorenzo/how-to-build-a-world-class-call-center-richard-blank-show-95
https://www.listennotes.com/podcasts/inside-bs-with/how-to-build-a-world-class-y0jPVSM64FX/
https://podcasts.apple.com/nl/podcast/how-to-build-a-world-class-call-center-richard-blank-show-95/id1506769228?i=1000567719961
https://www.audible.com/pd/How-to-Build-a-World-Class-Call-Center-Richard-Blank-Show-95-Podcast/B0B54HPXGK?ref=a_pd_Inside_c1_lAsin_1_7
https://open.spotify.com/episode/0lGBT4kd7026zRzP3C8mlu
https://tunein.com/podcasts/Business--Economics-Podcasts/Inside-BS-with-Dave-Lorenzo-p1258770/?topicId=173106229
https://www.ivoox.com/en/how-to-build-a-world-class-call-center-audios-mp3_rf_88970286_1.html
