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When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

When it worked podcast. Using a nearshore contact centre to generate sales with Richard Blank. Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. https://youtu.be/s5O_Zr6tElI Call Centers: More than Just a Job It can be a very grueling job for people making phone calls. And if you've got somebody that is looking out for the people, allowing them to be treated as humans, the clients are going to get better results because happy people on the phone is what you want after all, isn't it? Oh, absolutely. And, you know, this is not a job. This is a career. And call centers pay more than most vocations in Costa Rica. So I do have people here with law degrees and engineering degrees because it's much more lucrative. But as I mentioned before, there's nothing better than someone being an amazing speaker, because what happens then is that your potential is limitless. You're able to represent yourself properly. You can speak for others. And once again, your earnings potential is incredible. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #JulianLeahy #Whenitworkedpodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Julian Leahy, When it worked podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/s5O_Zr6tElI https://youtu.be/XfXTCN19zCo Vintage Gaming Machines as Office Therapy And I'm more than willing to drive a couple of hours to pick up a 1961 Ricola Regis and restore her. So since I have the space and my wife allows me to buy this stuff, I currently have 13 pinball machines, six jukeboxes, a bunch of retro arcade machines and an air hockey table. And so I've created a neutral environment through gamification. These agents can let off steam. They can recharge their batteries. They can meet people from other departments. And they also hang out with El Jefe. And it's an excellent place for us to be able to build that sort of culture where people become friends and they have a lot of fun. So instead of being on the phone for Instagram, Why go outside and smoke a cigarette or sit by yourself at lunch? Go and hang out at the arcade and have an excellent time. And so for me, gamification, and especially now that I have the room for it, I plan on expanding it. So maybe when we speak next year, you'll be hearing about all the different machines I have. Legal and ethical management of call lists and client responsibilities No, they want to get some leads happening for themselves. Do they need to have their own list of phone numbers to provide you with or do you have any sort of ability to provide a phone list? My clients supply me with the list and there's something in the United States, the DNC, which is the do not call list. So legally they have to have this list scrubbed for me because my company is inscribed in the United States. So I do follow all US business and banking laws. They in turn hire my Costa Rican corporation, which follows all the Costa Rican labor laws. So as much as somebody might want to use me as their face man or their fall guy, there's absolutely no way that we're going to compromise our ethics, values, and morals to make phone calls for you. I have to make sure everything checks out. And we're also in a very quick Catholic country. Julian, these agents have to go home and tell their parents what they do for a living. So as much as I want to fulfill the needs of the client, it's much more important to show empathy, dignity, and allowing the agents to feel good about themselves and the job that they're doing.

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I was still on my vision quest when I came to Costa Rica.TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center. Richard Blank: And so I really take it from a case by case old school basis when I'm dealing with the people that work with me. Janis Melillo: Wow, that is amazing. So you, you've, like you said, you've been there for 22 years. You, you decided, you know, to build your own company. What was that moment? Because I think so many people out there today, for instance, who, um, you know, were in the era where we work virtually. I'm a virtual assistant, but for somebody who wants to start their own brick and mortar business, can you share some of. Challenges, but also the excitement that came along with. Richard Blank: Absolutely. I was still on my vision quest when I came to Costa Rica looking for my walkabout and to shed some skin, and I will be forthright with you. It did take into my mid thirties for impulse control maturity and have enough capital to start a business. Mm-hmm. and a lot of people may overextend themselves by taking out loans or mortgages or just trying to, uh, create a certain image of bells and whistles where, you know, they're not acting their wage, they're just giving an impression. And so for me, I, I wanted to do it slow and. And as grandma said, if you can't pay for it in cash, you just don't do it. And so when I started my call center, I was working out of my home, but I was also renting an individual turnkey station from a blended center. So I didn't have privacy. I was just on an open floor plan and just renting seats per month and paying the taxes and making a margin. And after a couple years, I saved enough capital and really knew the business to then rent. And purchase enough to build out 150 stations in a server room, and then after about six years, I had enough to be able to build a 300 seat station that I currently own and I'm at right now. So as much as I want to give the glamour to it and the fast track, a lot of the time a business is building on foundation and doubling down on yourself and saving money so you can weather certain storms and just be very conservative. And I like it that way. In fact, I'm very selective of the campaigns that come in here because A, it's my reputation. And B, it's also seller's market. If the agent doesn't wanna do it, I. Fill seeds. So it's an extremely delicate balance, and the fact that I am hands. I like to walk the rows and break bread with the agents and to listen to them and coach them. I, I think I gain a couple gold medals there because a lot of, I might be able to even break some stereotypes and misconceptions of what a business owner, a telemarketer, or even what a call center is. It's not like what you see in the movies. Wolf of Wall Street's amazing. Glen Gary, Glen Ross, and Boiler Room, but not every call center sells stock. And that might not be the appropriate profile for truly your VA or for individuals that work with you, Jan. So these are the sort of things that we take into consideration when offering, um, our services to potential clients. TrulyYourVA with Janis podcast guest Richard Blank Costa Rica's Call Center. TrulyYourVA with Janis podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Janis Melillo discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. In a now all consuming digital world, Virtual Assistant's are in such high demand. From choosing which social media platforms such as Facebook, Instagram, LinkedIn, Clubhouse and many others; knowing how to hire a VA is just as important as to which social media outlet you should use. Did you know that hiring a VA will actually save you money? Janis Melillo is a Virtual Assistant, Business Coach, Ghostwriter, Author, Publisher, Speaker, Podcast Co-Host. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/kJus0bLJBCI https://youtu.be/CeaeZlgcA_Q https://youtu.be/WyBcKPONXhw https://youtu.be/SeXAlO8kQR0 https://youtu.be/x9uYZb_c4VI https://www.podchaser.com/podcasts/trulyyourva-with-janis-4667344/episodes/this-is-not-your-usual-call-ce-143296088 https://www.youtube.com/watch?v=vyv7cqXIykc https://rumble.com/v1als7a-this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-.html https://www.bitchute.com/video/fhZZj4h2ALw7/ https://anchor.fm/janis-melillo/episodes/This-Is-Not-Your-Usual-Call-Center---CEO-Richard-Blanks-Approach-to-Business---06-30-22-e1klioj https://www.trulyyourvawithjanis.com/this-is-not-your-usual-call-center-ceo-richard-blanks-approach-to-business-063022/ https://fb.watch/gSeXAmSk5J/

Richard Blank: Your potential is just limitless. You could do very well. Louisiana Country Boy: Hey, that is, that, that is definitely, definitely amazing. You know, I I, and again, Richard, I, I applaud you. I, I keep applauding you for just your, your, again, your tenacity, but how you have and the culture. that you are creating have created. I mean, it ain't like you just started today over the years, and I know it was, I can just assume that it was something that you had to go in and slowly change or whatever it may have been. But you, you created this wonderful, wonderful, wonderful culture. Richard Blank: Um, did it slow and steady. I started off working out of my home and I was renting a turnkey. Wow. I'd like a, a glorified internet cafe, no privacy, open floor plan C by C. Did that for a couple years. I, I wanted to reduce my risk. I wanna add enough capital. Then I rented out a place where I could put 150 stations, which I did the furniture in the server room. So I made that large investment. And then after so many years, I had enough money to build this 300 seat center. So it's the tortoise, not the hair. If you don't have money for. , you don't pay for it. Right? Right. And so I went very, very conservative. I also did it for the wi uh, the acorns for the winter philosophy because Covid set me back. And in 2010, I had a small setback as well, but I had enough reserves to weather that storm. I was responsible for the job stability and the payroll. And I also wanted to make sure to, in that I could ensure endurance. Yes. So that I could, I, I could beat. . And so sometimes people overextend themselves and that's when they get into trouble, right? So as much as you wanna see it as fancy dancing now my friends, it's very . Louisiana Country Boy: Mm-hmm. . Slow and steady. Slow and steady. Well look rich, we are. My Worthless 2cents Table Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding moving abroad and starting a company from scratch in Costa Rica. Donnie Lewis-The Louisiana Country Boy- discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. A place to freely express our thoughts and feelings where your worthless 2cents is priceless sharing our journey with each other,and always remember “Your Approval Not Needed “ Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://youtu.be/ZgI2PGn1EDQ https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/xdxLRZ0K440 https://youtu.be/1USx0n2RMoQ https://youtu.be/_nEDb7cvu_A https://youtu.be/O2jukpEruYQ https://youtu.be/mKnzAfDDx7k https://youtu.be/7gZ1e2vgLKg https://open.spotify.com/episode/6g8yr6ltjMRm2HZlL5NoFf https://www.spreaker.com/user/14867186/my-worthless-2cents-table-is-with-richar

Work from home virtual telemarketers need composure and maturity.INspired INsider Podcast guest Richard Blank Costa Rica's Call Center Richard Blank: For my clients. Dr. Jeremy Weisz: Let's talk about culture for a second and when, when Covid hit, again, like you have the tools and opportunity to do things virtually, obviously, cause people call you, you're a call center and you're doing things virtually, but what about in house? Did things change at all with Covid? Did you find that more people were able to work from home, Um, and then, you know, or did they come back in the office? Dr. Jeremy Weisz: How'd that transition look like? Kind. During Covid and then, and then post Covid. Richard Blank: It's an excellent question, Jeremy. Well, nobody knew what was happening. You're a doctor. I mean, nobody really knew what was happening when Covid first did. So the Costa Rican labor law gave me up to 50% capacity in my call center. Richard Blank: I chose to make it 20%. I did need people here for PCI compliance onboarding. Something happens at home. They can have a turnkey station. What we lost is the camaraderie. This is a very social environment. I do believe in synergy and unlike certain vocations where people can just sit in a cubicle and get their job done, this is a very open floor plan where people were feeding off of the energy and we're all public speakers. Richard Blank: And so it really reduced my effectiveness in regards to onsite training where I could just walk the rows and, and stand there and give someone shadowing or some sort of positive reinforcement. But I also saw the isolation side of it. People once again, loved coming to work to eat lunch and spend time with their best friend. Richard Blank: And we also had some people here that were so influential that if you sat next to 'em, you were definitely gonna be better. Like, you know, when you're playing basketball, if you play with someone better than you, you're probably gonna hit better shots. And so the positive side of it has a lot of people that lived far away could save their time and money, spend more time with their family. Richard Blank: And once again, they showed some sort of composure and maturity to be able to work from home, even though we are able to monitor their work. And so it was really a give or a take. You and I, what we had to do was just adjust accordingly. And so besides just following the labor laws, we had to open up a lot more communication channels. Richard Blank: We had to be a lot more active. And in the best way that we can try to continue our company culture of empathy, of caring about the agent, letting them know that we're still investing in them and they're not expendable, are we capable of doing it? Sure. And I think everybody needs to adjust to this virtual world. Richard Blank: It's, it's a shame, my friend, because I think a lot of it we're losing a certain artist perspective of what it's like to do something live in front of people. Compared to just doing something virtually. And so as long as people, once again, can make sure if they're on a Zoom call to represent themselves properly or if they are working with somebody, just take the extra efforts to let them know that you're thinking about them and that you support them in that sort of way and, and those sort of messages. Richard Blank: Doctor, as you know, go a long. Inspired Insider Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding taking a chance by moving abroad and starting a company from scratch in Costa Rica. Dr. Jeremy Weisz discusses with Richard advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. INspiredINsider.com Show features interviews with successful and inspirational entrepreneurs, authors, and visionary leaders.The interviews reveal deeply personal stories and explore the tough journey of Big Challenges or Big Mistakes that the inspirational leaders overcame to achieve success. Have You Ever Hit a Wall in Business or Life? Dr. Jeremy Weisz is the Founder of InspiredInsider.com & CEO of Rise25.com He has been featuring top entrepreneurs with video interviews since 2010 that include founders/CEO’s of P90X, Atari, Einstein Bagels, Mattel, the Orlando Magic, Rx Bars and many more on InspiredInsider. He was senior producer for 6 years at one of the early top business podcasts helping to put systems in place and to run some of the behind the scenes operations.He continues to run his own chiropractic & massage facility in downtown Chicago and is founder of a nutritional supplement business. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://youtu.be/We3tK5VfIYY https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://www.inspiredinsider.com/richard-blank-interview/ https://www.iheart.com/podcast/263-inspired-insider-wi-29650573/episode/improving-your-customer-support-with-richard-99381742/ https://player.fm/series/inspired-insider-podcast/improving-your-customer-support-with-richard-blank-of-costa-ricas-call-center https://www.deezer.com/en/show/38477 https://podcastaddict.com/podcast/2939630 https://podcasts.apple.com/us/podcast/improving-your-customer-support-with-richard-blank/id729464589?i=1000569868046

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MedMen Managing Partner Adam Bierman speaks to Jon Ralston on KSNV-NBC Las Vegas about medical. MedMen is the only turnkey management company providing services for the cannabis industry.

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