Virtual Call Center AgentBy dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%.
Predictive dialing is the perfect technology to increase agent productivity by maximizing their âtalk timeâ. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates.
Low contact rates are a waste of the payroll investment in your TeleWorkers, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the TeleWorker doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial.
With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and twenty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the TeleWorker.
Freedom TeleWork also providers for a âBlendedâ call environment, so that inbound calls can be routed to agents based on the call routing which you have established.
Make an appointment today:: http://www.freedomtelework.com/
22158 Appleton Drive, Boca Raton, Florida 33428 , USA
Phone :: (646) 649-3811
(866) 529-7620
Email :: sales@freedomtelework.com